Poulomi Mondal

Loyalty Program Specialist

Kolkata, India · 2 yrs experience

About

Who I help: Beauty and kids' retail brands launching or fixing a loyalty, membership, or rewards program — especially when leadership needs to trust the numbers before it goes live.
Problems I solve: Loyalty programs that look right on paper but break under real customer behavior — wrong tier logic, redemption rules that don't hold up, and rewards nobody can fully explain or trust.
Results I deliver: A loyalty or membership program that works correctly from day one — every tier, earn rule, and redemption path checked against real customer usage before launch, not after.
Why I'm different: I don't just design the program — I stress-test it. Every rule gets checked against edge cases and real behavior before customers ever see it, so nothing breaks once it's live.

Expertise

Loyalty

Platforms & tools

eWards

Problems solved

✓ Low repeat customers
✓ Low loyalty enrollment
✓ New loyalty launch

Industries: fashionEngagements: Implementation, Campaign managementLanguages: Bengali, English, Hindi

Brands I've worked with +1

Who I work with

Mid-size retail and D2C brands in beauty and kids' retail looking to launch or refine a loyalty/membership program — tier structures, earn-redemption rules, and rewards logic that need to be configured correctly and tested before launch.

Startup / early-stageSmall business

Offices

Head Office

Primary

402, Lotus Corporate Park
Western Express Highway, Goregaon East
Mumbai, Maharashtra, 400063
India